DELIVERY AND RETURN

          The products will be delivered through a express courier company within a maximum of 5 working days from the successful placement of the order, anywhere in Romania. If the delivery address is not within the coverage area of ​​the courier company, additional costs are charged (check the list of the courier service). During the promotional campaigns, the delivery time is a maximum of 7 working days.

          In the case of orders on the Romanian territory, the tariff per package is 17 RON, and in case the amount of a single order is at least 250 RON, the costs of courier delivery of the order are borne by us, except for delivery addresses that are not is within the coverage of the courier company, for which additional costs are charged.

          ,, The consumer, natural person, has the right to unilaterally terminate the distance contract, within 14 days, without penalties and without invoking any reason. The only costs that may be borne by the consumer are the direct costs of returning the products ". (Conf. OG 130/2000 art. 2 letter e., GEO 34/2014)." Customers "or" consumers "are only PERSONS INDIVIDUALS Customers with legal personality do not have the right to unilaterally terminate the contract, the legislation in the field referring only to individuals.

           If you are dissatisfied with the product received, ANNA CORI allows you to return it within 30 days from the date of receipt of the product, subject to the return conditions:

  • The returned product must be in the same condition in which it was delivered, not be used, not show signs of wear, impact or dirt, contain all accessories related to the product, be in the original packaging, accompanied by the warranty certificate, invoice and the courier receipt (in original or copy).
  • In case of product return, the customer can choose to return the money (only for online purchases) or request another product, with payment of the difference
  • You can fill out the return request on the site and automatically request a courier.
  • The return can only be made by FAST COURIER, requested by you.
  • The packages are sent to our headquarters SC Denis Shoes SRL, address: str. Calea Unirii, no. 20J, SUCEAVA.
  • If the return conditions are not met, we will not accept the replacement / exchange of the product with another product nor the refund.

RETURN PROCEDURE:

  1. Access the annacori.com website and go to the Delivery and Return section
  2. Fill in the order number and email address
  3.  Select the items you want to return
  4.  Fill in the reason for the return and the return action
  5.  If you select replacement for the return action, write in the section
    reviews the size or product you want
  6.  Check the box "Call courier to order address"
  7.  Click on "Send return request"

           The transport costs related to the sending of the return (exchange) by you to us is borne by you and is worth 10.12 RON / KG for the requests made on the site through the Return Request.

           Reimbursement of amounts will be made within 14 working days from the date of processing the return, by bank transfer to the IBAN account specified in the return form.

           In case of exchange of products, the shipping fee is paid by us for sending the desired product in exchange.

           There is the possibility to change a product with another size or with another product, directly in the ANNA CORI stores (apart from those in Suceava and Rădăuți), with the payment of the price difference.

  • Ask to find out the availability of the desired product in exchange in the store.
  • The product exchanged in the store must comply with the above return conditions.

            If you do not comply with the return conditions, also specified in the Terms and Conditions, we will not accept your return.